Privacy Policy

Last Updated: April 2026

Tax Thru Technology Pty Ltd ATF The Knust Family Trust

ABN: 24 539 340 258

Email: info@taxthrutechnology.com.au

Website: taxthrutechnology.com.au

1. Our Commitment to Your Privacy

At Tax Thru Technology Pty Ltd, we are committed to protecting the privacy of your personal information. We understand the sensitive nature of the financial and personal data you entrust to us. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or interacting with us, you consent to the practices described in this Privacy Policy.

2. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

For Tax Thru Technology Pty Ltd, the personal information we commonly collect includes, but is not limited to:

  • Identity Information: Your name.

  • Contact Information: Address, email address, phone numbers.

  • Tax and Financial Information: Tax File Numbers (TFNs), Australian Business Numbers (ABNs), income details, expense records, asset and liability information, bank account details, superannuation details, investment portfolios, payroll information.

  • Employment Information: Employer details, occupation.

  • Other Information: Any other information necessary for us to provide our services.

3. What is Sensitive Information?

Sensitive information is a special category of personal information that requires a higher level of protection under the Privacy Act. Sensitive information is generally not required for our core services. We will only collect sensitive information with your explicit consent and where it is reasonably necessary for us to provide our services to you, or where otherwise required or permitted by law.

4. Collection of Personal Information

We collect personal information that is reasonably necessary for, or directly related to, our functions and activities as an indirect tax consulting firm.

4.1 How we collect your information

  • Directly from you: This is our primary method of collection. We collect information when you:

    • Complete client engagement forms or questionnaires.

    • Communicate with us via phone, email, video calls, or in-person meetings.

    • Provide documents and data through secure portals, cloud-based accounting software, or other electronic means.

    • Interact with our website, including through contact forms or service enquiries.

    • Engage with us on social media platforms.

  • From third parties: With your consent, or where legally required or permitted, we may collect information from:

    • The Australian Taxation Office (ATO).

    • The Australian Securities and Investments Commission (ASIC).

    • Banks, financial institutions, superannuation funds, or investment platforms.

    • Other professional advisors you engage.

    • Publicly available sources (e.g., ASIC registers).

4.2 Why we collect your information

We collect your personal information primarily to:

  • Provide you with comprehensive tax consulting and related advisory services.

  • Prepare and lodge your Business Activity Statements and other statutory documents with relevant authorities (e.g., ATO, ASIC).

  • Communicate effectively with you regarding your indirect tax affairs, our services, and important updates.

  • Comply with our legal and professional obligations, including those under tax laws, anti-money laundering and counter-terrorism financing (AML/CTF) legislation, and professional accounting standards.

  • Manage our client relationships, administer our services, and process payments.

  • Inform you about tax changes, new services, or relevant industry insights (you will always have an option to opt-out of direct marketing).

4.3 Consequences of not providing information

If you do not provide us with the personal information we request, we may be unable to:

  • Provide you with the requested tax consulting or advisory services.

  • Prepare and lodge accurate tax returns or other necessary documents on your behalf.

  • Comply with our legal and professional obligations.

  • Communicate effectively with you.

4.4 Unsolicited Information

If we receive unsolicited personal information (information we did not actively seek), and we determine that we could not have collected the information by lawful and fair means if we had solicited it, we will destroy the information or ensure it is de-identified, provided it is lawful and reasonable to do so.

5. Use and Disclosure of Personal Information

We will only use and disclose your personal information for the primary purpose for which it was collected (as outlined in section 4.2), or for a directly related secondary purpose that you would reasonably expect.

5.1 Disclosure to Third Parties

To provide our services, we may disclose your personal information to the following types of third parties, with your consent or where legally required or permitted:

  • Government Agencies: The Australian Taxation Office (ATO), Australian Securities and Investments Commission (ASIC), and other relevant government bodies.

  • Other Professional Advisors: Auditors, or other consultants, but only at your explicit request or direction.

  • Service Providers:

    • Secure Cloud-Based Software Providers: We utilise reputable, secure cloud-based accounting, collaboration and productivity software (e.g. Xero, Google Workspace, ATO Portal, Alteryx, ComplyMate). While our employees are onshore, the servers of these providers may be located overseas. We take reasonable steps to ensure that these third-party providers comply with the Australian Privacy Principles or are subject to laws that offer substantially similar protection.

    • IT Support: External IT support providers who assist with our systems, ensuring they are bound by strict confidentiality and data handling agreements.

    • Payment Processors: For secure processing of payments for our services.

  • Professional Bodies/Auditors: For compliance with professional standards or regulatory requirements.

5.2 Direct Marketing

We may use your personal information to send you updates, newsletters, or information about tax changes, new services, or events that we believe may be of interest to you. If you do not wish to receive such communications, you can:

  • Use the “unsubscribe” link provided in our emails.

  • Contact our Privacy Officer using the details below to opt-out.

We will not disclose your personal information to third parties for their direct marketing purposes without your express consent.

5.3 Government Identifiers

We will not adopt, use, or disclose government-related identifiers (such as your Tax File Number or Australian Business Number) as our own identifier for you, except where permitted or required by law (e.g. for tax purposes as legally mandated).

6. Data Quality

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. This includes:

  • Requesting you to verify information periodically.

  • Updating our records when we are advised of changes to your information.

We encourage you to promptly notify us if you believe any of the information we hold about you is inaccurate, incomplete, or out-of-date.

7. Data Security

The security of your personal information is paramount to us. We implement robust measures to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Physical Security: Restricted access to physical files and records.

  • Electronic Security:

    • Use of industry-standard security software, including firewalls and anti-virus protection.

    • Strong password policies and multi-factor authentication (MFA) for all internal systems and client portals.

    • Data encryption for sensitive information, both in transit and at rest.

    • Regular data backups stored securely.

    • Access controls to limit access to personal information to authorised employees on a need-to-know basis.

    • Secure disposal of electronic data and physical documents when no longer required.

  • Staff Training: All employees receive regular training on their privacy obligations, data handling procedures, and security best practices.

  • Confidentiality: All employees are bound by strict confidentiality agreements.

7.1 Data Breach Response

We have a Notifiable Data Breaches (NDB) scheme response plan in place. In the event of an eligible data breach that is likely to result in serious harm to individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with our legal obligations.

7.2 Retention and Destruction

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer required, we securely destroy or de-identify the information.

8. Access to and Correction of Personal Information

You have the right to:

  • Request access: You may request access to the personal information we hold about you.

  • Request correction: You may request that we correct any personal information we hold about you that you believe is inaccurate, incomplete, irrelevant, misleading, or out-of-date.

8.1 How to make a request

Please submit your request in writing to our Privacy Officer using the contact details provided below. We may require you to verify your identity before processing your request to ensure the security of your personal information.

8.2 Our response

We will respond to your request for access or correction within a reasonable timeframe (generally within 30 days). In certain circumstances, as permitted by the Privacy Act, we may refuse your request for access or correction. If we refuse a request, we will provide you with written reasons for our decision and information about how you can complain about the refusal.

9. How to Make a Complaint

If you believe that Tax Thru Technology Pty Ltd has breached the Australian Privacy Principles or acted inconsistently with this Privacy Policy, you may lodge a complaint with us.

9.1 Our internal complaints process

Please direct your complaint in writing to our Privacy Officer using the contact details provided below. We will acknowledge receipt of your complaint promptly and will endeavour to resolve it within a reasonable timeframe. We will keep you informed of the progress of your complaint.

9.2 External complaints

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact details for the OAIC:

  • Phone: 1300 363 992

  • Online Enquiry/Complaint Form: Visit OAIC Website for latest form

  • Mail: GPO Box 5288, Sydney NSW 2001

  • Website: www.oaic.gov.au

10. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to make an access, correction, or complaint request, please contact our Privacy Officer:

The Privacy Officer

Tax Thru Technology Pty Ltd

Levels 2-3, Quay Quarter Tower, 50 Bridge Street,

Sydney NSW 2000

Phone: +61 (0) 431 663 217

info@taxthrutechnology.com.au

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates may be posted on our website, and the “Last Updated” date at the top of the policy will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.